Call Center Expert

Duties and Responsibilities:

- Responding to calls regarding questions and requests
- Registration and tracking of user requests and problems in the system
- Making satisfaction calls and evaluating user experience
- Providing accurate and clear information to users about services
- Managing and solving users' problems carefully and professionally
- Continuous reporting and follow-up to improve service quality

Required Conditions:

- Having at least a diploma (preferably a bachelor's degree in related fields)
- Ability to communicate effectively and friendly with customers
- Mastery of computer software and call management systems
- Familiarity with the principles of customer orientation and problem solving
- Ability to work in a team environment and under pressure
- Having a clear voice and understandable accent
- Work experience in a call center or customer support (considered an advantage)